We can do many things with the tool: talk to citizens but also get information directly from them.

The app remotivated field agents. It also allows us to lead action plans together with our affiliates and better follow-up with third parties. It’s a huge “plus” to monitor and pilot our activity.

Many aspects of the app convinced us : getting both top-down and bottom-up exchanges; creating user communities ; the precise geo-targeting of messages; the incident reporting tool; the branding and customization options.

Previously, every site had an information sheet, only available on site, on which you could note issues or maintenance that happened. Now, it’s centralized in the app, you can view everything from a computer, without moving.

Having modern tools to prevent problems, optimize the efficiency of service provision and warn the population in case of interruption is essential to improve our communication with citizens